Returns & Exchanges

At MooGoo AU, we want you to love your skin and your purchase, which is why we offer a 60-day money-back guarantee if a product isn't the right fit for your skin type. If you experience any sensitivity or are unsatisfied with your results, our team is here to help facilitate a smooth return or exchange.

1

Contact Our Team

Reach out to our customer service team via email or our contact form within 60 days of purchase to initiate your return request.

2

Provide Order Details

Include your original order number and a brief explanation of why the product didn't work for you so we can better understand your skin's needs.

3

Package Your Item

Securely pack the item in its original packaging if possible and send it back to our Australian warehouse using a tracked shipping service.

4

Receive Refund or Credit

Once your return is received and inspected, we will process your full refund or issue a store credit to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing